Drop-off and other policies

Service Drop off

During the busy months for bicycle service work (April to July), please call ahead or drop by and make an appointment. This applies to major service work such as tune ups, Flat repairs, tire swaps/installations, and other minor service can be simply dropped off, or if we’re not to busy, fixed while you have a coffee and browse the shop. Please advise us if you are wanting one of the Mainline service packages as these require much more time than regular service packages and we need to set-aside the appropriate amount of time for your bike.

Icycle Sport Bicycle Service Agreement

During its first year, a new Icycle bike may require minor adjustments. You can bring it to Icycle for free adjustments and minor maintenance for one year after purchase. No need to make an appointment, just bring it in, as most adjustments will only take a few minutes. Sometimes we will have to keep your bike for a few hours depending on the issue and the work-load at the time.

Adjustments and maintenance include tightening of cables, bearing adjustments, minor wheel truing, and general check ups. The Service Agreement covers the cost of service and labour but does not include the cost of replacement parts or advanced repairs. Any part found to be defective is covered by the manufacturer’s warranty, which can be found in the package you got with your bike.

Both the manufacturer’s warranty and the Bicycle Service Agreement cover normal use and riding conditions.

  • Damage caused by accidents, misuse, or abuse is not covered.
  • Normal wear and tear on items such as tires, tubes, brakes, gear cables, and brakes is not covered.
  • The Service Agreement applies to the original owner only.


phone 867-668-7559
9002 Quartz Road
Whitehorse Yukon


Mon — Friday 10-6
Saturday 10-5
Sunday Closed